Our Little One had a lot to deal with in a short amount of time. She was adopted at 14 months and when she was 4 I was diagnosed with cancer and underwent 2 years of treatments. Shortly before this diagnosis, our family had moved away from the only home she could actually remember, to another home, country and province. She lost almost everything that was familiar to her and the only mama she consciously knew was ill. That is a huge burden for anyone. Naturally, she started acting out once I was out of the woods and healing. We tried the total transformation and found it did not work well. We had been consistently implementing age appropriate common sense techniques along with behavior = consequence type parenting methods, complete with tons of love, affection, praise, etc. So, the repetition, disengaging during disrespectful incidents, etc. was nothing new to us. Both her daddy and myself are tenacious and consistent as the day is long and don't take our job of parenting lightly. We were not at all satisfied with this product. When we tried to return it, we too, received the run around. We were told it takes longer than 30 days to see results (but the refund policy is only for 30 days - imagine that). We tried this program consistently for well over 4 months. It was an absolute failure and to make matters worse, the customer service representatives, who were so beautifully helpful on the phone prior to purchasing this product, when I had questions about it, were just plain rude. Every time I attempted to say something or ask a question, I was interrupted, talked over, talked down to and just in general belittled. If you are going to stand behind your product then really stand behind it and practice the virtues you espouse. I personally don't find it respectful at all to be interrupted while I am speaking. I would correct my daughter for doing that, and TT recommends consequences for disrespect. However, the folks working there are disrespectful to their customers. They follow the absolute hard and fast rules of their 30 day money back guarantee policy, but not necessarily the spirit of a money back guarantee. When a customer service rep says give it a little more time, if you're not happy after 2 more months of applying the recommendations call us back and we will refund your money, but then they don't. Well, shame on me for not getting it in writing and shame on them for lying.

Rubicon Unlimited Hard rock rides smooth on pavement and rough surfaces. Can't wait to take this on the trail.

I started looking for a Sweeper/Steam mop about 6 months ago because I have COPD and I can't get down on my hands and knees to clean the kitchen floor. I had heard great things about the Bissell Steam & Sweep for some time, so I decided to check out the price. I found that $129 was very reasonable and was the exact same price at the local department stores. So I sent for it and got free shipping to boot. Then I found out that if I had purchased it at one of the local stores, I would have gotten a $20 dollar rebate. Oh well, live and learn. I have used the appliance a few times since recieving it and must say I love the way it leaves the floor. No matter how much steam you use, the floor drys very quickly and leaves a very nice shine. I will use this machine for many years to come and am very thankful for being able to keep my floor clean without much effort.

The new version is too slow when changing between companies. Don't know why they upgraded the new one does not seem to have too many improvements!!