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Country: 188.8.131.52, North America, US
City: -111.6761 Utah, United States
I purchased the 2014 version and immediately after installing and then trying to download a Web Connect file from my bank's website the software crashed. I tried a couple more times and it kept crashing. Now I am trying to get a refund but cannot get anyone at Intuit to help. I call their support phone number listed on their website and it essentially hangs up on me. I tried many times to get help from their support site in other ways but the website leads me through a series of steps and then I end up with a page telling me that they are overwhelmed with requests, leaving me with no option to get help. When I specifically tried to use their website to answer my refund request questions, I repeatedly was taken to an article on check printing. I'm no dummy, as I've been a software developer for many years. I am increasingly annoyed by Quicken and now by Intuit as a whole. I'm not sure what's happening with this company but they are simply not what they used to be. I have been a loyal user of Quicken since the mid-90's but now I am seriously looking for other options for my money management needs. I hope I can find a product that allows me to import my quicken data and then I can simply move on.
I recently purchased this system and it was very excited to get it installed. I have to say this system is so easy to set up, anyone that isn't blind should have no trouble with it. The instructions are simple, clear, and I love the "peel-and-stick" process.