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Country: 23.227.38.32, North America, CA
City: -75.6904 Ontario, Canada
Software wanted $19.95 to e-file an extension. Other than that it worked ok but I have had much better experiences with TurboTax in the past.
I purchased Quicken Starter Edition 2014 directly from INTUIT's website. I downloaded the software. The installation software froze my computer. I then restarted it. Tried to install the software again and it then gave me an error saying my computer did not meet the minimum requirements for the software (which is impossible given that it is a Dell Core i5 that I bought 4 months ago with Windows 7). I then tried Quicken's support chat service which is available 24/7. It took about 45 minutes for the rep to get on (but the initial wait time said 12 minutes). Then when I finally got a person named "Mayank S." Mayank was EXTREMELY slow at reading my questions and responses and replying to them. Then Mayank would ask me questions that I've already answered. Mayank then copied and pasted the "solution" for this problem from the website. I had already tried the suggestions, and it was impossible to execute because the box they wanted me to click was greyed out and unclickable. Rediculous that a 2014 based software program from private enterprise would work poorly immediately upon download and customer support chat reps are not focusing on one customer at a time.